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The survey conducted by Hockey Club Lugano, in collaboration with the University of Applied Sciences and Arts of Southern Switzerland (SUPSI), recently concluded. It was open to those who regularly or occasionally attend games as well as those who have never attended.
With this survey, HCL aimed to gather opinions and suggestions to improve the experience of every visitor to the Cornèr Arena.
The questionnaire, which took about ten minutes to complete, was filled out by 3248 participants.
It is interesting to note that the average satisfaction level related to the experience during the game at the Cornèr Arena was 4.14 out of 5 for season ticket holders and 4.27 for occasional spectators. 58% of season ticket holders and 42% of occasional spectators would recommend attending a game at the Cornèr Arena to family, friends, and colleagues. A decidedly flattering Net Promoter Score (NPS).
Drawing on the numerous data available, the club will now delve deeper into the findings to make the on-ice experience even more rewarding.
The lucky winner of the contest held among all participants is Mr. Fabio Roveri, who won a 256 GB iPhone 15.
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