GENERAL TERMS AND CONDITIONS HOCKEY CLUB LUGANO SA
Scope of application
The following general conditions apply exclusively to the purchase and use of tickets (single tickets, season tickets, packages), which the ticket holder accepts at the time of purchase or use. Access to the rink is also governed by the regulations of National League, the regulations of the Swiss Ice Hockey Federation (SIHF) and the regulations ofHockey Club Lugano displayed outside the rink entrances. Other agreements betweenHockey Club Lugano AG and the ticket holder are only valid if confirmed in writing. The contractual relationship exists solely between the ticket holder andHockey Club Lugano SA as the organiser of the matches and events ofHockey Club Lugano.
With the purchase of an individual ticket, the purchaser acquires the right to attend the individual match ofHockey Club Lugano taking place in the categories and time slot indicated. In the event of the cancellation or cancellation of the match or event not directly caused byHockey Club Lugano SA, there shall be no claim to partial or total compensation of the ticket price, respectively no claim to the return or exchange of the individual ticket. The obligation to play matches behind closed doors and/or the possible closure of sectors and/or the possible disqualification of the rink and/or the playing of matches on a neutral pitch ordered by law or by provision of public or sports authorities due to force majeure, public health, unforeseeable circumstances or by provisions of the competent bodies or authorities shall not give rise to any right to reimbursement of the purchase price and shall not give rise to any claim for the return or exchange of the individual ticket. Travel expenses shall be borne by the ticket holder. For the case of match postponements, please refer to the section "Match or event postponements".
With the purchase of a season ticket, the holder acquires the right to attendHockey Club Lugano matches taking place in the specified categories and time slots. The term packages refers to several individual tickets that can only be purchased by the customer as a single package, possibly at a favourable price and/or with additional services. Unless explicitly stated otherwise, the same rules apply to packages as apply to season tickets. In the event of cancellation, cancellation, interruption or postponement of a match or event not directly caused byHockey Club Lugano SA, there shall be no claim for partial or total compensation of the purchase price of the season ticket, respectively no claim for restitution or exchange. The obligation to play matches behind closed doors and/or the possible closure of sectors and/or the possible disqualification of the rink and/or the playing of matches on a neutral pitch ordered by law or by provision of public or sports authorities due to force majeure, public health, unforeseeable circumstances or by provisions of the competent bodies or authorities shall not give rise to any right to partial or total compensation of the purchase price of the season ticket and shall not give rise to any claim for the return or exchange of the season ticket. Travel costs will be borne by the holder of the season ticket. The same rule also applies to tickets sold as part of season tickets and packages. For any preferential prices or additional benefits for season ticket holders (e.g. right of first refusal, discounts at shop, etc.), only the relevant announcements on the official website hclugano.ch shall apply. There are no legal claims in this regard.
Stipulation of Contract/Order
Hockey Club Lugano offers its customers the possibility of purchasing single tickets and season tickets (respectively packages) in accordance with these general terms and conditions at various sales points and via the Internet. The offer for the conclusion of the contract starts in each case with the customer placing the order and executing the payment or payment order. The conclusion of the contract between the customer andHockey Club Lugano SA shall take place subsequently with the confirmation of the order byHockey Club Lugano SA, respectively with the dispatch or delivery of the single ticket or season ticket or package. Should it become apparent after the order has been placed that the seats ordered are not or no longer available,Hockey Club Lugano SA reserves the right to offer the purchaser other seats, as far as possible of equal value. The purchaser has the right in this case to accept or reject the offer. Hockey Club Lugano reserves the right to define a maximum number of individual tickets, season tickets or packages that can be ordered at any time at its own discretion.
The prices valid on the day the order is accepted are decisive. Unless otherwise specified, prices are in Swiss francs, including VAT and including the security fee of CHF 1 per ticket decided at cantonal level. Shipping and/or processing costs are excluded.
Terms of Payment
Orders are only executed once payment has been made through the payment options provided byHockey Club Lugano SA, such as credit and debit cards or cash payment. The dispatch of tickets and season tickets respectively the delivery of tickets and season tickets shall only take place after payment in full. In the event of incomplete or overdue payments or in the event of insufficient credit card or account coverage,Hockey Club Lugano AG is authorised to cancel unpaid single tickets or season tickets or to cancel the order without compensation and/or to block the single tickets or season tickets and put them back on sale. Hockey Club Lugano AG explicitly reserves the right in such cases to assert processing costs and further damages against the customer.
[email protected] tickets
Through the [email protected] function, the purchased single ticket can be printed at home on A4-sized paper. The single ticket contains a barcode that is read at the entrance. The ticket holder is responsible for ensuring that the barcode is printed legibly. Single tickets must be protected from dust and other types of damage. The single ticket may not be printed, copied or imitated several times. The first holder of a [email protected] ticket is admitted to the event. Other entries with the same [email protected] ticket are not permitted. In the event that several print-outs, copies or imitations of a [email protected] ticket are in circulation, the holders of these will be refused entry to the track without any right to a refund. The instructions on the [email protected] ticket shall apply.
Delivery and Transfer of Risk / Complaint
Hockey Club Lugano SA delivers by means of transport of its choice at the cost and risk of the ticket holder. The latter is obliged to check the correctness of the number of tickets, season tickets, ticket packages, price, date, event and venue immediately after delivery. Any complaint shall be made immediately. If the complaint does not take place immediately after the customer has taken possession of the single ticket, season ticket or package, any claim to a return or new order shall lapse. Both single tickets and season tickets and packages contain a barcode that is read at the entrance. The holder is responsible for ensuring that the barcode is not damaged.
Return and exchange
The return and exchange of season tickets, packages and single tickets is in principle excluded. Return in the event of an event postponement is reserved.
Match or event postponements
TheHockey Club Lugano SA would like to point out that the IIHF (International Ice Hockey Federation), the SIHF (Swiss Ice Hockey Federation), the National League and the political and/or police authorities issuing the relevant authorisations have the right to postpone or cancel matches, even at short notice. For this reason, ticket holders are requested to regularly inform themselves of any changes to the game schedule on the official website hclugano.ch. Tickets already purchased and printed with the old match date retain their validity for the new match date. In the case of single tickets that have been paid for in full and purchased directly viaHockey Club Lugano SA ticketing, there is the possibility, up to five working days after the publication of the postponement on the hclugano.ch website, but at the latest three working days before the new date of the match, to return the tickets against reimbursement of the purchase price (minus tax) or to exchange them for another match if they are still available. If individual tickets are purchased via Ticketcorner AG, the General Terms and Conditions of Ticketcorner AG(www.ticketcorner.ch) shall apply instead.
Single tickets/season tickets/lost packages
Single tickets acquired directly via theHockey Club Lugano ticketing system, lost season tickets and packages, provided they are in the system, can be replaced with a duplicate. A fee of CHF 5.00 is charged for the duplication of a single ticket, a fee of CHF 20.00 is charged for the duplication of a season ticket or package.
Transferability and resale of tickets, penalty
Single tickets, season tickets and packages are in principle transferable. The owner of the admission ticket is liable in this case for any damage caused by the holder of the admission ticket and may forfeit any rights associated with the admission ticket. Individual tickets, season tickets or packages at a favourable price may only be transferred to persons entitled to the same favourable price (e.g. children's tickets may only be transferred to children).
In the case of single tickets and/or season tickets and special-price packages, identity checks are carried out at the entrance to the rink. For single tickets, the match day is considered to be the decisive day for any preferential price. For season tickets, the day of purchase of the season ticket is considered to be the decisive day. Access to the rink is prohibited without a valid ID.
For security reasons and to avoid black market and speculation, holders of an admission ticket may only acquire it for private use. The acquisition of admission tickets for resale for commercial purposes (i.e. with a profit) without the prior consent ofHockey Club Lugano SA is prohibited. ShouldHockey Club Lugano SA find that the holder of an admission ticket has acquired the same without the company's consent for commercial purposes and/or for resale and/or for the purpose of commercial transfer (e.g. via internet auctions), it is authorised to prohibit the holder of the admission ticket from accessing the runway as well as to issue a ban on access to the runway against the holder. Any violation of this contractual provision may also be sanctioned with a contractual penalty. The right to assert further claims for damages is expressly reserved.
Track access - Sound and image recordings
Presence on the rink is at your own risk. Persons or groups of persons (e.g. all persons in a sector) who have been banned from the rink by the relevant authorities (e.g. by the Swiss Ice Hockey Federation) or byHockey Club Lugano SA, or who are considered to be a safety risk factor, may not receive tickets and may not enter the rink. Tickets in the possession of these persons will be cancelled without any right to a refund of the ticket price.
The entry of banners is only permitted with the consent ofHockey Club Lugano SA, which will verify that their content is not racist, sexist, defamatory or violent. The entry of image and sound recording devices for commercial use is prohibited. The entry of fireworks, umbrellas, bottles, cans, drugs, animals and other dangerous objects is strictly prohibited. A detailed list of prohibited objects is given in the track regulations. By purchasing a single ticket and/or a season ticket and/or a package, the buyer accepts the Rules of the piste and the General Terms and Conditions of Purchase ofHockey Club Lugano SA.
Each holder of an access pass is obliged to submit to an access control by the security guards. He is obliged, upon request, to allow himself to be groped and to allow the security guards to check his personal belongings. You are obliged to present and hand over your access pass to the security guards and/or the police for verification. Access is only possible with a valid admission ticket. Holders of single tickets and/or season tickets with a preferential price (children, minors, AHV/IV recipients, Family Corner, students, apprentices, etc.) are always required to show the documents legitimising the preferential price at the entrances. Otherwise, access to the track will be prohibited.
Security staff are authorised to search persons - also with the use of technical aids - to check whether they may pose a security risk due to the influence of alcohol and/or drugs or the possession of weapons and/or dangerous objects. Security staff are authorised to search inside clothing and containers. In the event of suspicion, security staff are also authorised to search persons in their private parts. In the event of a refusal on the part of the ticket holder,Hockey Club Lugano SA is authorised to prohibit access to the track or to remove the person from the track.
By accepting these General Terms and Conditions, each holder of a ticket to the event irrevocably authorises, for all present and future media, the free use of his/her image and voice in photographs, live broadcasts and/or sound recordings and images made byHockey Club Lugano SA or its agents in connection with the event.
Behaviour at the event site
In the interests of security and the orderly conduct of the event, the event ticket holder is obliged to follow the instructions of the police,Hockey Club Lugano SA and the security officers. The admission ticket holder may not bring objects of any kind onto the event site with the intention of offering them for sale or using them for commercial purposes. Objects introduced with this purpose or actually offered for sale may be confiscated by security personnel or other authorised persons or kept until the end of the event. Any violation of this contractual provision may also be sanctioned with a contractual penalty. Hockey Club Lugano AG explicitly reserves the right to take further legal steps.
Entering the ice
Entry onto the ice surface, including the surrounding space behind the balustrades and including the technical rooms, is strictly prohibited. Violations of this prohibition will be punished with a fine.
Violations of these General Terms and Conditions and/or the runway regulations will be punished by removal from the runway without reimbursement of the ticket price. Hockey Club Lugano SA also reserves the right to block the user's account, to issue a ban on access to the piste and/or to take other legal action if necessary. In the event of the issuing of a runway ban, the addressee will be invoiced a lump sum of CHF 500.00 in each case as reimbursement for the costs of establishing the facts and for administrative costs. Further claims for damages are reserved.
The invalidity of individual provisions of these General Terms and Conditions does not affect the validity of the other provisions. Invalid regulations shall be replaced by regulations that come closest to the purpose of the invalid regulations. Hockey Club Lugano reserves the right to amend these General Terms and Conditions at any time without prior notice to the admission ticket holder. The current version will be available at www.hclugano.ch.
Jurisdiction and applicable law
These general terms and conditions are exclusively subject to Swiss law. The place of jurisdiction is Lugano.